Return & Refund Policy
Return Eligibility
We support 30-day returns and exchanges. If you receive defective, damaged, wrong products or unsatisfactory goods, you can apply for return or exchange within 30 days from the date of receiving the goods. All returned products must be kept in unused, unwashed, intact condition with original packaging and accessories.
Non-Returnable Items
For hygiene and safety reasons, some personal daily necessities and disposable household products are not eligible for return after delivery, unless there are quality problems.
Return Process
1. Contact our customer service team to submit a return application and describe the return reason; 2. Wait for our team’s approval and obtain the return address; 3. Pack the goods completely and send them back according to the specified address; 4. After we receive and inspect the returned goods, we will process your refund or exchange.
Refund Rules
Once the returned products are verified to be compliant, we will initiate the refund within 3–5 business days. The refund will be returned to your original payment account. For returns caused by product quality problems or our delivery errors, we will bear the return shipping fee; for voluntary returns of customers, the shipping fee shall be borne by the customer.
Damaged & Lost Orders
If the product is severely damaged or lost during transportation, please contact us in time with photos and logistics proof, and we will provide full refund or free re-delivery service.