FAQ
How can I modify or cancel my order? A: You can contact our customer service within 24 hours after placing the order to apply for order modification or cancellation. Once the order is shipped, it cannot be cancelled. You can apply for return after receiving the goods.
What should I do if I receive wrong or missing goods? A: Please take photos of the outer package and received products and contact our customer service immediately. We will verify the situation as soon as possible and provide free re-delivery, supplement delivery or full refund service.
How long will the refund take to arrive? A: After your return or refund application is approved, the refund will be processed within 3–5 business days. The specific arrival time depends on your payment platform and bank processing cycle.
Can I change my delivery address after payment? A: Address modification is supported before the order is shipped. Please contact customer service in time to update the address. No modification is allowed after shipment.
Are your home products safe for family use? A: All our home daily necessities have passed strict quality inspection, adopt safe and environmentally friendly materials, and meet daily family use safety standards. You can use them with confidence.
How to track my order logistics? A: After the order is shipped, we will send a tracking number to your registered email. You can enter the tracking number on our website or the official logistics platform to check the real-time delivery status.